Terms, Conditions & Refunds

Koi Disclaimer

Please note that any fish ordered and purchased from this site or from Happy Koi and/or any of their agents are at the owner's risk from date of payment. Happy Koi, it's members and any associates are in no way responsible for the consequences of any deaths or liabilities that may result once a Koi has been booked and/or paid for. The risk of purchased Koi is that of the new owner at the time of purchase. Sizes given are only approximate.

 

Please also note that Koi are living creatures that are subject to minute changes in their environment. These changes (along with many other factors beyond our control) can result in loss of colour, or failure of the Koi to develop along a specified path. Further, despite our best intentions and our experience used in selecting our top quality Koi we cannot and do not guarantee a Koi's future performance or potential.

Refund policy for purchases made from Happy Koi (Pty) Ltd.

Should you be in any way dissatisfied with any purchase other than Koi (which are dealt with below) from Happy Koi (Pty) Ltd you are entitled to a full refund within 30 days of purchase provided the goods purchased are returned back to us in a saleable condition. This is our straight forward and simple no nonsense refunds policy.

Terms and Conditions of Koi sales

Any fish ordered and purchased from this site are completely and solely at the OWNER's risk from date of ORDER. Happy Koi, it's members and any associates are in no way responsible for the consequences of any deaths or liabilities whatsoever that may result once a Koi has been booked and/or ordered, from any cause whatsoever. Please be absolutely clear that we accept no liability on any live fish of whatever nature whatsoever! In other words, please assume that our fish are full of some dread disease and take the appropriate steps to protect yourself and your collection against this assumption. For instance, when KHV broke out around the world, much damage was done because no-one knew WHAT it was they were dealing with. And when the next instance of some nasty virus or bacterium makes its presence felt we cannot and will not be held liable for losses and consequential losses owing to something out of our control.

Sizes quoted at all times are only approximate.

Koi are living creatures that are subject to minute changes in their environment. These changes (along with many other factors beyond our control) can result in loss of colour, or failure of the Koi to develop along a specified path or to develop as anticipated. Further, despite our best intentions and our experience used in selecting our top quality Koi we cannot and do not guarantee a Koi's future performance or potential under any circumstances.

Happy Koi has the FINAL say in determining whether a fish is healthy to be shipped or not. If we believe that a fish is not sufficiently quarantined the fish will not be shipped under any circumstances.

Our fish are all imported from Japan at different times of the year. The stress of the journey affects fish differently and water temperature as well as any number of other factors play a direct influence on these living creatures and their adaptation to their new homes.

We quarantine your Koi for your own protection. Delays and/or extended quarantining periods are beyond the scope of our control. Should a fish develop a problem after the minimum quarantining period in our premises it will NOT be shipped to a customer under any circumstances.

Despite our stringent precautions, it is not possible to second guess the state of health of any particular Koi. We attempt our level best to ensure healthy Koi are delivered to our customers since this is what our reputation is built on. We further offer a 72 hour limited guarantee on all Koi shipped that have been quarantined within our facilities. Where, under special circumstances, this guarantee is not applicable, the customer will be informed at time of purchase.

Should a Koi purchased from these facilities die within seventy two hours of shipping it will be replaced with a suitable Koi of equivalent or better quality from either our stock on hand or our next Koi buying trip in Japan at our sole discretion. The dead Koi MUST be frozen immediately and arrangements made to be returned to us before this guarantee will be honoured.

Happy Koi under NO circumstances will be held liable for losses of any other Koi in a customer's possession. It is assumed that ALL customers have their own quarantining facilities and that adequate quarantining of ANY new fish, regardless of where purchased from, is done by the customer. In other words, if you introduce new fish into your own pond WITHOUT quarantining Happy Koi will not be held liable for the consequences. Don't be stupid about this - QUARANTINE YOUR FISH!

Quarantining of live stock is thus all important and just because we are passionate about doing it properly for our customers is not sufficient premise to avoid the responsibility of ensuring the safety of your own fish and your own investment. Ensure that you quarantine any fish bought from us or anyone else for that matter in your own facilities appropriately.

Mail us with any questions you may have - We're here to help!

NB: The selling price includes VAT  but it does NOT include shipping via airfreight to your nearest local airport within South Africa. This is quoted on accordingly but a guess of between 10 and 20% of the value of the Koi can be used as an estimate.

Happy Koi's bank details are:

Happy Koi (Pty) Ltd
Standard Bank of South Africa
Northcliff  Branch (Code 00 63 05)
A/C 200 529 676

No Koi or any other goods will be shipped without full payment into our bank account.